Impossible to purchase a phone for my mother.

<p>We've been trying to get my mother a new MTN contract on my account. It's been over a month, and we've gotten nowhere. We have the phone, but the port has been unsuccessful and it's getting ridiculous. <br /><br />I've been communicating with the agent Danell, and although very helpful, we're not getting anywhere. I've got 30 emails, back and forth over a month, and have so far only had the wrong number ported, and the right number ported temporarily. It's taken an application online, two trips to the store, and a host of emails and phone calls to get nowhere.</p> <p> </p> <p>I need a critical care support agent to contact me immediately, and offer some sort of resolution, even if it is terminating the new contract and refunding me any charges.</p>