CJ
C J
1 reviews | Active since Jul 2011
15 Feb 2016, 11:34
Impossible to lodge a network complaint!!
It is impossible to lodge a network complaint to MTN via a prepaid phone!<br> <br> I have been struggling with dropped calls and NO data reception for 2 days now. I am not able to phone the 808 line and the 141 line just gives me automated responses...<br> <br> How then do I proceed!!??<br>
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Replies (1)
MTN South Africa's replyOfficial
16 Feb 2016, 12:08Hello yell,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that we were experiencing network problems and the problem has since been resolved. The system shows that you are now able to make outgoing calls and connect to the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that we were experiencing network problems and the problem has since been resolved. The system shows that you are now able to make outgoing calls and connect to the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2016, 12:08
Official
Hello yell,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that we were experiencing network problems and the problem has since been resolved. The system shows that you are now able to make outgoing calls and connect to the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that we were experiencing network problems and the problem has since been resolved. The system shows that you are now able to make outgoing calls and connect to the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,