1 reviews | Active since Jan 2011
Impossible to give them money
<p>I have two issues with MTN : 1. It's impossible to change your banking details, which leads to it going to the legal department, who is impossible to get hold of on 011 912 300 or ********** . I called them to get banking details, and a statement so that I can settle any outstanding amount but no one answers the phone and the normal call centre can't help me. </p> <p>2. I am super administrator on MTN active for a customer of mine. I have been unable to view statements after October 2015 for a year now. I have sent requests, I have made calls, no one is willing to resolve this issue. This has lead to overspending on the account because I am unable to manage it like I am getting paid to. </p> <p> </p> <p>These guys are just absolutely pathetic, and I would strongly advise any client who deals with MTN to move to Vodacom ASAP. No matter how much "free" data and talk time they throw at you. These guys are really pathetic. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
More than a week later, I have still not received any feedback from MTN (apart from the generic "we will look into it when we get time"bs). Not a mail, not an sms, and not a phone call. Just to clarify, I want to pay my outstanding invoices, so not even their collection dept are up to scratch. This is PATHETIC.
More than a week later, I have still not received any feedback from MTN (apart from the generic "we will look into it when we get time"bs). Not a mail, not an sms, and not a phone call. Just to clarify, I want to pay my outstanding invoices, so not even their collection dept are up to scratch. This is PATHETIC.
And guess what, I have STILL not received any feedback. Nothing.
And guess what, I have STILL not received any feedback. Nothing.
I still have not heard a word from MTN. Besides the generic "we will look at your query" which actually means we really won't.
I still have not heard a word from MTN. Besides the generic "we will look at your query" which actually means we really won't.