ML
Marissa L
1 reviews | Active since Oct 2013
28 May 2015, 18:38
impossible to get hold of, PATHETIC!!!!!
I am trying to cancel my contract with mtn as the 2 years are over. But how can I do this when it seems like mtn is run by nobody. Sent emails, read receipt and no response.. I'm holding for customer care as I type this. 15 min later and surprise. . Nothing. Oh and i tried to call the apparent working hours landline number and it doesnt exist!! I will not pay further than 24 months so please can somebody call me to confirm the cancellation. Have a good day :) kind regards, somebody who has now been waiting for almost 30 minutes.
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MTN South Africa's replyOfficial
04 Jun 2015, 11:29Hello mariland,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points
Your expires on the 25/06/2015, if you want it to be migrated to pre-paid you can call us on the 26th June, please also use all your airtime & data as it will be forfeited.
The last invoice will be in July as MTN bills airtime and data in arrears.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points
Your expires on the 25/06/2015, if you want it to be migrated to pre-paid you can call us on the 26th June, please also use all your airtime & data as it will be forfeited.
The last invoice will be in July as MTN bills airtime and data in arrears.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply04 Jun 2015, 11:29
Official
Hello mariland,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points
Your expires on the 25/06/2015, if you want it to be migrated to pre-paid you can call us on the 26th June, please also use all your airtime & data as it will be forfeited.
The last invoice will be in July as MTN bills airtime and data in arrears.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points
Your expires on the 25/06/2015, if you want it to be migrated to pre-paid you can call us on the 26th June, please also use all your airtime & data as it will be forfeited.
The last invoice will be in July as MTN bills airtime and data in arrears.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***