ES
Elad S
1 reviews | Active since Jul 2015
16 Jul 2015, 15:31
Impossible to get historic invoices
I have repeatedly tried the MTN call centre to get invoices from Dec 2014 & Jan 2015.<br> Really nothing complicated.<br> <br> Every time I call I get told that these will be sent in 24-72 hours.<br> No ability to escalate the problem.<br> Then all I can do is wait the 72 hours and try again to get the same response.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
03 Aug 2015, 09:59Hello SmadjaE,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records on the system the invoices for December and January have successfully been sent to you. Should you require any further assistance, feel free to contact the call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or 2783 1 808 from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records on the system the invoices for December and January have successfully been sent to you. Should you require any further assistance, feel free to contact the call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or 2783 1 808 from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply03 Aug 2015, 09:59
Official
Hello SmadjaE,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records on the system the invoices for December and January have successfully been sent to you. Should you require any further assistance, feel free to contact the call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or 2783 1 808 from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records on the system the invoices for December and January have successfully been sent to you. Should you require any further assistance, feel free to contact the call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or 2783 1 808 from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***