HP
Heidi P
1 reviews | Active since Feb 2015
06 Apr 2016, 12:42
Impossible to get feedback
On the 16th March 2016 I upgraded one of my data contracts. To date I have not received the device I requested. I have decided to cancel the upgrade and rather cancel the contract on it's expiry date. I have tried contacting MTN direct on several occasions, either not getting through at all or holding for 10 minutes and then being told I must speak to the person who actioned the upgrade. I've left my number TWICE for this person and on another two occasions the call was cut off during the transfer to this person. <br> I am not happy with this at all and just want the contract cancelled. PLEASE CALL AFTER 1PM if you need to speak to me to clear this up.
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MTN South Africa's replyOfficial
08 Apr 2016, 14:24Hello BushbabySA,
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that an urgent request has been sent to our MTN Direct management team to assist with the matter. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that an urgent request has been sent to our MTN Direct management team to assist with the matter. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply08 Apr 2016, 14:24
Official
Hello BushbabySA,
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that an urgent request has been sent to our MTN Direct management team to assist with the matter. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that an urgent request has been sent to our MTN Direct management team to assist with the matter. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,