EN
Eric N
1 reviews | Active since May 2015
28 May 2015, 08:28
Impossible to cancel my MTN data sim account.
My laptop has been ****** and with this my mtn internet sharelink hub.<br> Have had it more than 2 years and wanted to upgrade. My ID book was also ****** so I couldn't even do<br> the upgrade without my ID. Then opened an account with another service provider and had no luck in cancelling my mtn account. Been almost 2 months now.<br> <br> At the service centres I'm told to phone 808 and that they cant help me.<br> When I phone 808 I wait for allot of minutes before I reach someone but then I get transferred with no answer or the line gets dropped.<br> <br> Even lodge a complaint with no response.
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Replies (1)
MTN South Africa's replyOfficial
04 Jun 2015, 11:06Hello LFNothnagel,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the data line has been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the data line has been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Jun 2015, 11:06
Official
Hello LFNothnagel,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the data line has been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the data line has been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***