MT
Mike T
1 reviews | Active since Jun 2012
29 Mar 2016, 11:48
Impossible to cancel my insurance
I have tried to cancel my insurance by both filling the form in online on [URL Removed] website and also filling in the form and emailing it through. My email was received on the 8th of March and I have auto response regarding this, but no actual response from MTN Insurance.<br> <br> I've tried calling the call centre several times but get cut off while on hold every time. You've made it impossible to cancel my insurance and this level of service makes it highly undesirable to continue to use you. I want my insurance cancelled ASAP and the charges on my account reversed, backdated to when I app**** for cancellation.
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MTN South Africa's replyOfficial
29 Mar 2016, 23:37Hello miketurner,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply29 Mar 2016, 23:37
Official
Hello miketurner,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***