Impossible to cancel mtn contract

So it would be easier for a camel to go through the eye of a needle than successfully terminating a contract with MTN.

whoa wait, let me personalize this.

My sim only contract with MTN came to an end in January 2022 and a few days before that I contacted MTN to make them aware that I would not be continuing with the contract, but want to terminate it ans keep the number under prepaid. One might say, well if it came to an end why is there a need to tell them you want to terminate? Well, that is how it works with some service providers, if the period expires, you have to let them know you do no wish to continue otherwise it will automatically be on a month to month.

During that call I was assured that it would be terminated as per request but to my surprise a few days later I received an email stating that I will be billed an amount of R1 279. Now bear in mind that during the 24 month period I was only paying R199. I sent an email to *** on the 16th of February 2022 and got an automated reaponse with ***. Later that day I got feedback from Sabelo saying they have escalated my query to the billing department for assistance. (ref ***)

The billing department said nothing, remained quiet so on the 20th February I sent a follow up email, which of course awarded me with another automated response, yay, you go MTN. No word from anyone regarding the matter still, argh let's just blame the load shedding shall we, the champions couldn't probably get back to me.

On the morning of February the 22nd I made a call again, why so many times? Well, I am the one being on the receiving end of the injustice so I gotta do what I gotta do so yet again during that conversation I was told the contract will be terminated, I was advised that the reason for the billing was because the person who assisted me previously did not remove the benefits so they are now removed and I wont have to pay anything going forward, by that time I had already lost hope in whatever anybody from MTN had to say so I just felt argh we shall see.

February 23rd I notice on the MTN app that nothing has changed so I call again, this time the call is answered by Andile and in the end of that call the matter was still not resolved so she said my query will have to be escalated to the management in the billing department and told me the management thereof will contact me within 24hours. That was the longest 24 hours of the year and the communication i received was an sms stating that my query has been reaolved and my outstaring balance will be R0. Too early to celebrate, fast forward to March the 15th MTN deducted R1 179 from my account...