1 reviews | Active since Jul 2011
Impossible to cancel MTN contract
I emigrated from SA roughly a year ago. Before I left I filled in the forms and provided all documents to have my MTN contract cancelled. Keeping an eye on the date and on the money running out of my account (my contract had to run its full term) I again contacted MTN and AGAIN filled in the forms and provided all proof A MONTH before the termination date. It is now a month AFTER termination date and MTN is still taking money from me.<br> <br> My contract number is ***. Please note, IF someone does actually respond to this, I am not in South Africa and so you cannot contact me via phone. So IF someone does choose to get in touch, I want a direct email address - not a general, call centre address - since any and all emails to [Email Removed] either go unanswered or are responded to by completely different persons.
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your contract has now been migrated to prepaid. Essentially the contract is cancelled as no further invoices will be generated.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your contract has now been migrated to prepaid. Essentially the contract is cancelled as no further invoices will be generated.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
