JW
Julian W
1 reviews | Active since Mar 2014
29 Sept 2015, 16:30
Impossible to Cancel Contract-Still not canceled
I am writing this on behalf of my wife as the contract is in her name, but I carry the bill. See info below:<br> \On the 13th of July 2015 I phoned MTN (808) to confirm when I can cancel my contract. They confirmed that I can cancel my contract by phoning again
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Sept 2015, 17:07Hello julianwilm,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have migrated the cell number to pre-paid, allow +-2-24 hours. SMS will be send to notify you. The account balance R 145.00, the credit will be passed to clear the account.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have migrated the cell number to pre-paid, allow +-2-24 hours. SMS will be send to notify you. The account balance R 145.00, the credit will be passed to clear the account.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply29 Sept 2015, 17:07
Official
Hello julianwilm,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have migrated the cell number to pre-paid, allow +-2-24 hours. SMS will be send to notify you. The account balance R 145.00, the credit will be passed to clear the account.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have migrated the cell number to pre-paid, allow +-2-24 hours. SMS will be send to notify you. The account balance R 145.00, the credit will be passed to clear the account.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***