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Alan S

1 reviews | Active since Jan 2018

12 Jan 2018, 10:21

Impossible to cancel contract

However understandable that companies don't want you to cancel contracts with them. Sometimes circumstances leave us no option.

I have been trying unsuccessfully for over a year now to simply cancel a data contract with MTN. MTN however insists that their call centre is contacted telephonically to effect this cancellation. (attending an MTN branch or service centre face-to-face is not acceptable.) Calling their ********** number has proven to be an exercise in patience that I simply have not been able to master, and hence my argument here.

In the meantime, they are diligently removing monies from my account on a monthly basis.

Is there ANY WAY POSSIBLE, PLEASE that this contract can be simply cancelled.!?!?!

0
Replies (3)
MTN South Africa
MTN South Africa's reply12 Jan 2018, 11:17
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have tried to contact you more than once, on voice mail.

We do require the MTN account number for assistance with the cancellation, please assist.

Kind Regards,

Alice van der Merwe

Best regards,

AS
Alan S's update12 Jan 2018, 11:57
Reviewer Update
Good morning Alice Thank you for your prompt response and 3 voice calls. I was however in a meeting when you called. The account number is C***. Regards Alan
AS
Alan S's update23 Mar 2018, 03:31
Reviewer Update
Surely these forums can also be used for positive/re-enforcing comments.? Following the prompt response above from Ms vd Merwe, my contract was indeed terminated. Thank you kindly Alice. However. Then to my surprise and complete horrific disbelief , 8 March 2018, I receive a call from an attorneys firm, threatening to blacklist me if I don't pay a further sum of money's to MTN.! Putting this all now into context: - From June 2015, I have been trying to close this account 'at Altech'. - September 2015 to February 2016 - accounts were simply moved from Altech to MTN. - I receive a courtesy call February 2016 suggesting new packages, I respond that I have not been using this device and that I have been trying repeatedly to stop this account. - Then till Jan 2018, dozens of call's, mailed, telephonic and even 'walk in to their branches' requests to terminate this contract , were all in vain. A few quick calculations: almost R3000 has been taken from my accounts by Altech/MTN over the years that I've been trying to cancel this contract, and now they want more still.?! Am I being unreasonable.?