Impossible to cancel contract

<p>I've emailed MTN on 23/3/2017 to cancel my contract - no response. I went to a MTN store - they couldn't help. I emailed MTN again today to follow up only to get a response saying I have to phone.</p> <p>I phoned them this morning and spoke to a consultant only to be told it is not worth cancelling - it will be better just to pay the monthly fee until the end of my contract. I requested to speak to someone from Rentions, only to be put on hold - no answer. I phoned a second time to speak to someone at retentions only to be put on hold again and this time for over 35 minutes. I am utterly disappointed that MTN makes it so difficult to cancel a contract.</p>