1 reviews | Active since Sept 2017
Impossible to cancel a expired MTM contract
Since February 2017 I am trying to cancel a 3G modem expired contract with MTM. Sent numerous emails and calls to the customer service. I have been into a MTM store to try and cancel the contract but not avail. I have stopped the debit order at the bank, but the invoice is still keeps on building up on the account and now they have handed me over to a debit collector.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation i have received the proof of email you have sent and we have adjusted the credit for late cancellation once the credit is reflecting we will engage with our Legal department to have your account removed and cancelled.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation i have received the proof of email you have sent and we have adjusted the credit for late cancellation once the credit is reflecting we will engage with our Legal department to have your account removed and cancelled.
regards
Mike Ramaboka
Complaints Management Team