Impossible to cancel a contract and poorly trained consultants.

1. Extremely rude consultants. I spoke to 1 or 2 very nice and helpful ones but considering I called 4 times and got transferred more than 6 times in total, the rest are very rude. Especially a guy called Yanga. He even hung up the phone on me... I'm editing to add that I discovered this guy **** about his name. He gave me a false name. 2. Their systems are very questionable, and their consultants are not properly trained. I have 3 lines; I want to settle and close 2 of them. Each time I call for a settlement amount and cancellation fee I get a different amount each time. I've got 4 different amounts in total and I'm still not sure which one it is. I got confirmation from 1 of their consultants that they don't usually give the client the full information, they just tell them the bare minimum quickly so that they can move on to the next person. 3. You can never access or get in touch with a team leader or someone of higher authority if you have a serious complaint or a query that requires their expertise.

Overall, my experience with MTN has been good through the years. But everytime I have to cancel a contract or settle a line... It's just problems after problems after problems! Wow!