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JJ
Jolanda J

1 reviews | Active since Jun 2016

17 Jun 2016, 07:11

Impossible to cancel

<p>I've really been struggling to cancel my mobile contract. I don't live in South Africa anymore. I've tried phoning numerous numbers but either the number doesn't work or nobody answers. I've also sent a request for cancellation on the 8th of June to ********** and still no response. Can someone please give me a number or email that works so that I can process this? </p>

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Replies (5)
MTN South Africa
MTN South Africa's reply19 Jun 2016, 17:14
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ: **********

JJ
Jolanda J's update26 Jun 2016, 00:31
Reviewer Update

Hi Mike,

I still haven't received a response regarding my request to cancel my cellphone contract.

What is the next step?

JJ
Jolanda J's update28 Jun 2016, 02:16
Reviewer Update

Hi there,

I'm still waiting for feedback????

JJ
Jolanda J's update05 Jul 2016, 20:10
Reviewer Update

Despite trying and conplaining, still another payment has been deducted!! I am furious, as nobody is getting back to me. I want to cancel my account! I'm going to take this further. Contact me.

JJ
Jolanda J's update28 Jul 2016, 02:17
Reviewer Update

Hi there,

Is anyone going to do anything about this complaint?

This is seriously so unprofessional.

Terrible service MTN!