Impossible Account Cancellation

It is with deep frustration but unfortunate frustration that this review is compiled. After years of great service the end of the road with MTN has been a particularly low note.

I've recently been relocated and no longer require my MTN wireless data services. I honestly get the feeling they do not want to cancel my account, despite my right to do so. So far I have: 1. Visit to walk in store, who could only put me on the call center. I spoke to a nice lady who filed my request and put me on hold to retention. In frustration I walked out of the store after being on hold for 20min. - 15 October 2017. 2. I have mailed customer services and the mythical retention department did acknowledge my cancellation request (ref. ********** 3). - 18th November 2017. 3. After using the contact number available to me from the response by retention, I am currently on and have been patiently placed on hold for the last 26 minuets. 4. Despite my cancellation request I have just been billed for another month by MTN .

Seriously guys you just not give a dam about customers trying to cancel?