Immediate Attention Required: Unresolved MTN Router Activation Issue

On 3 July 2024, we spoke to a lady from MTN named Kavitha Govender to order a Starter Package Router. She explained the process and instructed us to call the activations/customer care department upon receipt of the router, assuring us it would be activated within 24 hours. Unfortunately, the number she provided, ***, was incorrect. We found the correct number ourselves and have since called numerous times, only to be repeatedly told that the order has not been closed at the back office.

This situation is beyond frustrating. We have been charged pro rata for July, yet we cannot use the router. There are no supervisors to assist, no feedback, and no customer care. What are we supposed to do in this absurd scenario?

Can someone please respond?