IMEI Number does not exist

<p>I recently lost my phone and I went to report it to the police so that I can have it blasklisted and claim a new phone. I l went to claim the phone on the 12th of August 2016 at Edgars stores Nonesi Mall Queenstown and I was told to come back on Tuesday to check the progress on my claim.</p> <p>When I went back to check on the progress on Friday 19 August 2016 that is when I was told that the IMEI number that I had supp**** does not exist whereas I was using the number that had the IMEI number. The number that I was using was ********** 712. The person who was helping me at Edgars phoned again that's when we discovered that the person at MTN said the IMEI number does not exist whereas on the box the IMEI number is there.</p> <p>The person blacklisted ********** ********** 4 which is a wrong IMEI number instead of blacklisting ********** ********** 7 which is the correct one. I am worried now because my insurance claim will soon expire and I would have to buy a new phone. It is more than 5 days now since I reported the phone and MTN is telling me stories that my number does not exist. If the IMEI Number does not exist, how come I was able to use the same number for more than a year yet they claim that the IMEI number does not exist?</p> <p>Please help me with this matter as I can't afford to be without my number anylonger because most of my personal things starting from the bank, medical aid, work, accounts all of them have that number.</p>