LM
Lady-Peace Mkhize

1 reviews | Active since Sept 2015

23 Sept 2015, 12:14

Im very unhappy with MTN I

Im very unhappy with MTN I don't know what happing with service. This is not the 1st time I'm having this problem my data is disappearing. On the 22/09/2015 I went to bed at 21:00 I was left with 600mb on my account I switch off my mobile data when I went to bed. The next day I went to work I did not switch on my mobile data I connected via WIFI at work I get an sms advising me that I'm left with 100mb when I call customer care 808 I was advised to call 1555 they will help me with my data problem I then called 1555 which they advised me to call 808 to log a billing query. I then go back call 808 they advise me that the reason for my data depleting is course I have a wasp service activate on my account it tacking off my data before I call 808 did dial *141*05# to deactivate wasp service I got an sms saying I'm not subscribed to anything the guy that helped me the second time 808 department said I had wasp service I told him I don't have any if I had it will tack off my airtime not my data that the wasp service that I know he then told me to call the company that is tacking my data I told him I won't be able to I don't have the airtime as my service provider they need to do somethin

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Sept 2015, 10:53
Official
Hello xmch,

We are truly sorry for any inconvenience caused and for the breakdown in service experienced.

We've perused your account and we see that a request was logged with our back-office support team for them to confirm how the data was depleted. The reference number for the request logged is SMC/***.

The agent that logged the request on your behalf will touch base with you once they receive the feedback of the request logged.

Regards
Tim
MTN Complaints Management Team: REQ:***