1 reviews | Active since Sept 2015
Im very unhappy with MTN I
Im very unhappy with MTN I don't know what happing with service. This is not the 1st time I'm having this problem my data is disappearing. On the 22/09/2015 I went to bed at 21:00 I was left with 600mb on my account I switch off my mobile data when I went to bed. The next day I went to work I did not switch on my mobile data I connected via WIFI at work I get an sms advising me that I'm left with 100mb when I call customer care 808 I was advised to call 1555 they will help me with my data problem I then called 1555 which they advised me to call 808 to log a billing query. I then go back call 808 they advise me that the reason for my data depleting is course I have a wasp service activate on my account it tacking off my data before I call 808 did dial *141*05# to deactivate wasp service I got an sms saying I'm not subscribed to anything the guy that helped me the second time 808 department said I had wasp service I told him I don't have any if I had it will tack off my airtime not my data that the wasp service that I know he then told me to call the company that is tacking my data I told him I won't be able to I don't have the airtime as my service provider they need to do somethin
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that a request was logged with our back-office support team for them to confirm how the data was depleted. The reference number for the request logged is SMC/***.
The agent that logged the request on your behalf will touch base with you once they receive the feedback of the request logged.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that a request was logged with our back-office support team for them to confirm how the data was depleted. The reference number for the request logged is SMC/***.
The agent that logged the request on your behalf will touch base with you once they receive the feedback of the request logged.
Regards
Tim
MTN Complaints Management Team: REQ:***
