DN
DEIDRE N
1 reviews | Active since Aug 2010
05 Oct 2015, 07:36
Im still waiting for rersponse
I'm still waiting for a response to a complaint I logged months ago and phone calls I've made to MTN for the past 2 weeks - no one has bothered to call me back or rectify the airtime problem that was never loaded on the phone. I'm paying for airtime that i did not receive.<br> <br> Can I please have the airtime or my money back.
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MTN South Africa's replyOfficial
05 Oct 2015, 16:22Hello ***L,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you did not get the provisioning for the month of July and we've decided to credit you with R150.00 airtime which includes a goodwill for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you did not get the provisioning for the month of July and we've decided to credit you with R150.00 airtime which includes a goodwill for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply05 Oct 2015, 16:22
Official
Hello ***L,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you did not get the provisioning for the month of July and we've decided to credit you with R150.00 airtime which includes a goodwill for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you did not get the provisioning for the month of July and we've decided to credit you with R150.00 airtime which includes a goodwill for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***