JM
John M
1 reviews | Active since May 2013
30 Mar 2016, 14:13
Im still being charge for an upgrade
Mtn acknowledge an upgrade recently done under my name was *****lant and was assured the matter will be resolved. My account was debited for what reason now I dont understand. Myn is *****ing from me. I am at my wits end with this service provider.this matter needs to be resolved in the next 48 hours or I will be taking further legal steps now, its gotten to that point.
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MTN South Africa's replyOfficial
31 Mar 2016, 09:34Hello masangojohn,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do not pick up any affidavit and certified ID copy for the upgrade ***** on cell *****1830, please fax to me the affidavit and ID copy to *** to assist you with the request. Please mark for my attention.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do not pick up any affidavit and certified ID copy for the upgrade ***** on cell *****1830, please fax to me the affidavit and ID copy to *** to assist you with the request. Please mark for my attention.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply31 Mar 2016, 09:34
Official
Hello masangojohn,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do not pick up any affidavit and certified ID copy for the upgrade ***** on cell *****1830, please fax to me the affidavit and ID copy to *** to assist you with the request. Please mark for my attention.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do not pick up any affidavit and certified ID copy for the upgrade ***** on cell *****1830, please fax to me the affidavit and ID copy to *** to assist you with the request. Please mark for my attention.
Kind Regards,
Alice van der Merwe
***