1 reviews | Active since Feb 2017
IM SO TIRED OF THIS ... COME ON MTN, SHOW US YOUR WORTH
<p>I was an Altech Autopage client and we were all taken over by our respective service providers of which MTN was mine.</p> <p>My contract with Altech was for R329 with Data, airtime minutes and sms. </p> <p>When we came over to MTN (Feb 2016) my data and sms's were never given to me and I ran up a huge bill due to my profile to buy additionalal data not being kept on "zero" like it was with Altech.</p> <p>All I want is for someone to do an investigation on my account as no-one seems to be able to sort out this mess.</p> <p>My daughter was with vodacom... also moved over from Altech to Vodacom, experienced an issue of incorrect billing BUT VODACOM FIXED IT WITHIN DAYS.... COME ON MTN .... surely you can try do the same? We seriously need BETTER CUSTOMER SERVICE than this!!!</p> <p> </p>
Dear Jennifer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that I have escalated your query to our legal department for urgent assistance. I have asked that they provide feedback as soon as possible.
We sincerely hope that the above is in order.
Thank you
Kind regards
MTNSA
Dear Jennifer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that I have escalated your query to our legal department for urgent assistance. I have asked that they provide feedback as soon as possible.
We sincerely hope that the above is in order.
Thank you
Kind regards
MTNSA
Good afternoon
It is 15h36 on Monday afternoon and I still havent heard anything further from MTN.
PLEASE REMEMBER that my services have been blocked so NO calls can be received so I trust your company is aware of this and have not tried to call me on my number that isnt working!
Please can my matter be urgently followed up as this is negatively affecting my business.
I can be reached on ********** 426
Good afternoon
It is 15h36 on Monday afternoon and I still havent heard anything further from MTN.
PLEASE REMEMBER that my services have been blocked so NO calls can be received so I trust your company is aware of this and have not tried to call me on my number that isnt working!
Please can my matter be urgently followed up as this is negatively affecting my business.
I can be reached on ********** 426
STILL NOTHING FURTHER FROM MTN.... I wonder if it is their tactics to tell you they are "looking" into the matter only to never get back to you???
STILL NOTHING FURTHER FROM MTN.... I wonder if it is their tactics to tell you they are "looking" into the matter only to never get back to you???