sL
sune L
1 reviews | Active since Aug 2012
11 Jan 2016, 15:06
IM SO SICK OF PATHETIC USELESS MTN
I HAVE BEEN WAITING SINCE SEPTEMBER AND STILL NO SOLUTION???<br> I HAVE THE FOLLOWING REFERENCE NUMBERS:<br> ***<br> ***<br> ***<br> ***<br> ***<br> I spoke to Machichaba , Coleta, Lindokuhle, Thabang, Glenda, Mmdileleni. <br> Please get the regional manager to phone me as i had enough of dealing with *********** people at MTN!!!<br> I cant wait for the 1st of April to stop my contract with MTN & to be free from this pathetic \service provider"!! not sure if the word service has a meaning to MTN cause clearly they don't know what the definition of customer service is!!!!! """
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MTN South Africa's replyOfficial
12 Jan 2016, 14:53Hello sune89,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that you were infact credited with the R100.00 airtime and the document from Afrihost was received and checked.
We see an escalation was done and we've done a follow up for the manager in question to give you call and assist promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***1
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that you were infact credited with the R100.00 airtime and the document from Afrihost was received and checked.
We see an escalation was done and we've done a follow up for the manager in question to give you call and assist promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***1
MTN South Africa's reply12 Jan 2016, 14:53
Official
Hello sune89,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that you were infact credited with the R100.00 airtime and the document from Afrihost was received and checked.
We see an escalation was done and we've done a follow up for the manager in question to give you call and assist promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***1
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that you were infact credited with the R100.00 airtime and the document from Afrihost was received and checked.
We see an escalation was done and we've done a follow up for the manager in question to give you call and assist promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***1