Im so confused its not even funny .........

I'm an MTN client and on the 4th of June I requested an additional line via online and I was contacted and we were not done with the agent, then on the 5th of June I was called by an agent claiming they are MTN (after searching it was an agent from iTalk)

she then advised me that she will complete the order after I explained. then we concluded then after the call I started getting sms's that my information was changed and I was declined (which is very odd as I have a R1000 credit with my profile) hence I opted for the 2 in 1 special of 2 oppo phones which is within my credit

I called MTN customer to assist in clarifying and I was advised that the agent from iTalk cancelled my original order the initiated a new order (this happened over 3 times ) now my order is just pending MTN has no idea onto why its pending I'm so frustrated as I don't why the agent cancelled an already completed or and why was it done over 3 times I'm not happy cos the status is on pending

I've sent messages to iTalk with no luck and their number is not going through ......

MTN needs to address their outsource companies to handle MTN customers correctly now I'm waiting for my phones, but no one seems to know what is going on and I'm left confused as to if MTN can allow agents to cancel and initiate orders as they please and surely this affects our credit scores