IM SICK AND TIRED OF MTN AND ITS B******

My phone was collected for repairs on the 5th of January 2015 and till this day I have not received it back. They sent me an email that I have to make the necessary payments before I receive my phone back, and I done that the same day hoping I would receive the phone tomorrow, now they are telling me that they are waiting for MTN Insurance to check if the payments reflect and I was told they do by a consultant at MTN, so I don't know what the delay is. I haven't used my R12000 phone for six months!!!!! as far as I know, MTN SMARTPHONE PLUS is not on strike so I want my dam phone delivered today. I don't take six months to pay my monthly premiums and I don't owe MTN jack so they must stop acting like it!