FT
Felicia T
1 reviews | Active since Sept 2013
29 Jun 2015, 09:12
IM ON HOLD AND NEVER GET THROUGH TO A CONSULTANT!
My Contract expired in May this year and every time I call MTN call centre it gives me voice prompts but I never get through to A CONSULTANT TO CANCEL MY POLICY! Im being charged extended fees because of the Communication ERROR from MTN CALL CENTRE???? <br> WHAT IS GOING ON?? ARE YOU PUPROSELY DOING THIS TO GET MONEY OUT OF ME?<br>
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MTN South Africa's replyOfficial
12 Jul 2015, 14:43Hello Fel53,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. According to our records an amount of R 1,336.00 is due to the account and the line came to term on the 2015-05-03. Once the amounts are paid we can successfully deactivate the account.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. According to our records an amount of R 1,336.00 is due to the account and the line came to term on the 2015-05-03. Once the amounts are paid we can successfully deactivate the account.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
MTN South Africa's reply12 Jul 2015, 14:43
Official
Hello Fel53,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. According to our records an amount of R 1,336.00 is due to the account and the line came to term on the 2015-05-03. Once the amounts are paid we can successfully deactivate the account.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. According to our records an amount of R 1,336.00 is due to the account and the line came to term on the 2015-05-03. Once the amounts are paid we can successfully deactivate the account.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***