NS
Nombuso S
1 reviews | Active since Aug 2015
26 Aug 2015, 14:09
im not sure they kno what they get paid for???
MTN has gone way over boared with their service if the network is down they give you bad service ,if thy dont give you bad service they on strike &
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MTN South Africa's replyOfficial
27 Aug 2015, 09:26Hello MisCoco,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've provided them with the IMEI number registered on our system for your insurance policy and requested them to confirm what is needed in order to get the device repaired.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've provided them with the IMEI number registered on our system for your insurance policy and requested them to confirm what is needed in order to get the device repaired.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply27 Aug 2015, 09:26
Official
Hello MisCoco,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've provided them with the IMEI number registered on our system for your insurance policy and requested them to confirm what is needed in order to get the device repaired.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've provided them with the IMEI number registered on our system for your insurance policy and requested them to confirm what is needed in order to get the device repaired.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***