IM IN A TOXIC RELATIONSHIP WITH MTN!!!!

I’m in a toxic relationship with MTN, on mid-January I upgraded from P8 lite 2017 to P30 Lite at King Williams Town branch. When I took the device I took the insurance with, I didn’t get a confirmation email/text for this new phone. Month end January MTN billed me for the previous insurance (P8 lite 2017), again on Feb. In March I went to Campus Square to inquire and they told me that I should contact the insurance department, at the insurance department a Lady who was assisting me told me that I should’ve called them when I upgraded to get the P8 insurance cancelled, I told her no one me told that at the KWT branch, she said she’s fixing it. 17 March I went to KWT branch, they gave me a form, I filled that form and emailed it to the insurance department. No one got back to me, month end I was billed again(for P8 lite 2017). Due to financial difficulties as a result of Lockdown I couldn’t pay the debit order, I thought okay they will deduct it together with the May one on month end. Only to have my phone suspended, I paid it on the 12, it said that it will take 48 hours for my account to be updated till today the balance is a negative balance for 2 months and both my phones have been suspended, I wrote emails, tried their customer care line with no luck. My business is on standstill as I people can’t reach me, I can only call, send texts and use internet. I can’t receive calls, receive messages and check my balances.

I’m so disappointed at MTN, I’ve been a loyal customer to them. Surely there was something that made me not to pay the on month end but now I did. And I have given them a whole week to fix my lines but I’m stuck.

I really can’t wait to finish my contract terms and leave them☹️