bH
boipelo H
1 reviews | Active since Aug 2015
26 Aug 2015, 17:18
IM GETTING TIRED OF THIS NOW!!1
SO I HAVE BEEN CALLING AND CALLING AND SENDING EMAILS BUT NO ONE IS RESPONDING, ONLY THE REPAIR CENTRE RESPONDED SAYING \Please note the device has been quoted for the repair and we are awaiting a response from insurance to advise if the quote has been accepted or not"WHY IS THIS NOT ACCEPTED BECAUSE YOU TOOK MY PHONE ALREADY AND SAID YOU DON'T HAVE AN IPHONE6 FOR A LOAN PHONE?? NOW I'M STUCK WITHOUT A PHONE BECAUSE SOMEONE IS TOO LAZY TO JUST ACCEPT THE QUOTE. AND ITS NOT LIKE YOU HAVE TO REPLACE THE PHONE"
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Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 14:48Hello Blabber243,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply28 Aug 2015, 14:48
Official
Hello Blabber243,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***