1 reviews | Active since Sept 2017
I'm changing my service provider!!
I called MTN trying to help my friend solve a problem with her contract. I am also an MTN customer, have been since 2011.
We spoke to a lady named Boniswa and I must say I have never called to any call centre with people as rude.
She explained the prosedure we should follow in a very irrate way.
All we wanted to be checked is if the account was paid or not, because the service was cut off EVEN THOUGH IT WAS PAID !! I higly doubt that it is necessary to go in store to check if it was paid or not... I have working hours that does not allow that in any case.
Talk about inconvenient
I also work in a call centre and I cannot see how this is tollerated especially towards customers.
I will never recommend any one to go to MTN again, and I am definately changing my service provider by the end of this wee****
Have fun losing customers!! This is utterly dissapointing!
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation we will contact you tomorrow before end of business to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***3
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation we will contact you tomorrow before end of business to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***3