I'M AT MY WITS' END

If I could, you'd receive a ZERO-STAR RATING. I'm appalled by your inability to provide a Fixed LTE Service during loadshedding. On the 11/10/2022, I wrote on Messenger to MTN: Dear MTN, When I signed-up for a 24-month FIXED LTE CONTRACT, I did so with the assumption that MTN would provide a solution for me stay connected because I work from HOME. It is pitiful that all this loadshedding is preventing me from staying connected. I have obtained all the necessary hardware to allow my router to receive power during these wretched power outages but you, although my router has power, do not keep your base station adequately powered up. During these damaging Eskom outages, I am not able to connect to the dedicated Tower because, either your back-up batteries have been ****** or are faulty or non-existent. So, I am not receiving the service which I signed-up for because every time when Eskom switches off the power, your base station also switches off. WHAT NOW???? Are you going to allow me to CANCEL this contract because you cannot provide a service??? Between the 11/10/2022 and now, I have probably written to you (on Messenger) about 10 times. My last message reads as follows: Perhaps I did not express myself clearly in my latest communications. This is what I wrote... Recently, the Fixed LTE router remains CONNECTED during LOADSHEDDING. When loadshedding is over, however, and the power is switched on again, then the router goes OFFLINE. The 3G/4G light flashes RED and I am then obviously DISCONNECTED from the internet. If I happen to be in an online meeting at the time when the Power is restored by ESKOM, then I get disconnected. After the 3G/4G light flashes RED for about 5 minutes, my internet connection is restored. HOW DOES THIOS MAKE SENSE?? How can one operate like this???? TONIGHT WE HAD ABSOLUTELY no reception FOR ABOUT TWO AND A HALF HOURS. I WANT THIS CONTRACT CANCELLED!