NN
Nonhlanhla N
1 reviews | Active since Feb 2018
08 Apr 2018, 16:13
I'm angry
You know I hate mtn thy busy taking my airtym saying I have subscribed things which I haven't if they don't solve this matter im changing networks
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
09 Apr 2018, 11:45Good day Nonhlanhla ,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised we have sent your complaint to the relevant department to view content on cell phone number *** and cancel what we can.
Our subscriber terms and conditions do not make specific reference to content charges.
MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an "enabler" to the WASP’s by making the network platform available and providing a payment gateway.
In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure.
MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa via www.waspa.org.za
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply09 Apr 2018, 11:45
Official
Good day Nonhlanhla ,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised we have sent your complaint to the relevant department to view content on cell phone number *** and cancel what we can.
Our subscriber terms and conditions do not make specific reference to content charges.
MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an "enabler" to the WASP’s by making the network platform available and providing a payment gateway.
In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure.
MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa via www.waspa.org.za
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
09 Apr 2018, 12:43Good day Nonhlanhla,
Please note you subscribed to :
2018-04-04 07:57:01 AM
***
Media Net Pay
700
Access live results and sports news
2018-04-07 09:22:44 AM
***
Mobile Premium World
1000
Magic-Magic
2018-04-07 09:22:48 AM
***
Mobile Premium World
1000
Magic-Magic
2018-04-07 09:23:03 AM
***
Mobile Premium World
1000
Magic-Magic
These subscriptions have been cancelled on our side however please note we cannot block this and you voluntarily join these content services.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply09 Apr 2018, 12:43
Official
Good day Nonhlanhla,
Please note you subscribed to :
2018-04-04 07:57:01 AM
***
Media Net Pay
700
Access live results and sports news
2018-04-07 09:22:44 AM
***
Mobile Premium World
1000
Magic-Magic
2018-04-07 09:22:48 AM
***
Mobile Premium World
1000
Magic-Magic
2018-04-07 09:23:03 AM
***
Mobile Premium World
1000
Magic-Magic
These subscriptions have been cancelled on our side however please note we cannot block this and you voluntarily join these content services.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,