Ilula System...no end date...??????

Been trying to renew my contract with MTN,since mid November,and the deals I am interested in they tell me are on the new system.I am unable to get the deals as my number has not been moved from old system to the Ilula system.After being understanding today I phoned call centre and was told there is no deadline to move the numbers from old system.My number will be moved whenever it is moved......Very frustrating... .!!!!! For company as big as this not to have deadline or start a project that doesn't have an end date..... The most inefficient call centre.....the branches/franchise people way better than the call centre.....