UC
Una C

1 reviews | Active since Jan 2015

09 Nov 2015, 13:26

Illigal handing over of client

Hi there,<br> <br> I closed my account early this year, they did not want me to close the account without paying everything in full, which I then did. After that no bills received and contract cancelled after I had to go into the store as well.<br> I received a call from Attorney's on Friday, saying I've been handed over and for a unpaid bill of R4000?<br> Now I have to send all proof to show that I paid.<br> Surely there is some rules that you can't hand anyone over if you haven't even tried to make contact with them?<br> If this affects my credit record I will unfortunately have to to legal action against MTN.<br> <br> URGENT Attention MUST BE GIVEN TO THIS!!!<br> <br> Thanks<br> Johanna Campher

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Nov 2015, 18:26
Official
Hello UnaCampher,

Thank you for your post

We are terribly sorry for the inconveniences that you have experienced as a result of this.

Kindly note that the matter has been escalated to the legal department for assistance, you will be advised of the feedback.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***