*******LY UPGRADED CONTRACTS

I contacted the MTN call centre today to enquire about options for upgrades, to my SURPRISE both my contracts were upgraded in Oct/Nov last year. I was then told I have to go and get an affidavit from the police station so that they can investigate the matter further. Surely they have a system in place whereby written permission or the caller ID with clients permission is attached to the event. I was told that as it has cost implications so it has to go to *****! When MTN has DISHONEST staff and making a profit on ******* upgrades done, then WHY should the clients be inconvenienced. There were a few upgrades done around this period without clients permissions so surely they can do something to investigate without the affidavit. MTN's process is ridiculous and a scheme to make a profit, that is all they are interested in!!!!!! I want the upgrades reversed without inconveniencing me.<br> <br>