*******ly ported to MTN without my knowledge/ Bad

My number *** which i have been using for 13 years and 6 months was *******ly ported to MTN network as well as my husband's number ***. the sim cards were rica'd at a MTN store when i went to a MTN The grove a lady by the name of Sharon was not eager to assist me,Sharon was not willing to call customer care or port department to assist me with my request. Instead she gave me a number to call and told me that there was nothing she can assist me with and i must go to menlyn since they MTN The Grove are a franchiser... when i got to MTN Menlyn (Thabiso Mbhata and Dipuo Ntihane) told me that Sharon from MTN The Grove should have help me, now i wasted petrol and parking fair for nothing? Thabiso Mbhata said before they can assist me with anything i must an affidavit and ID. the manager from MTN told me that they will send an email and i asked to be copied and she said they cant. i must wait untill 7pm for the request to go through.. now my number *** is not registered with Vodacom network yet it is also not working with MTN network. according to MTN, they can not located who ported my number and who rica'd my number at MTN Store and under MTN network