1 reviews | Active since Sept 2016
*******ly giving my number to another user
<p>Whilst this description might sound confusing, i shall explain it further. I have had my current cellphone number for roughly 8 years. Originally i had the number from Mtn, then moved to Telkom Mobile, and am now in the process of moving back to Mtn. However, this proces has been nothing short of a nightmare. Upon attempting to move my number across, i discovered that there is already an existing number attached to a sim card and contract of another person. To put it bluntly, Mtn has *******LY assigned a number which they have no authority to use to a new subscriber. This is against RICA and I am at the point of considering legal action should Mtn not sort this out ASAP. The contract in question is in my mother's name as I am still a student. However, i wish to see this recified or I will be forced to get lawyers involved. Let's see how quickly Mtn responds to this! They can get ahold of me at ********** And for reference, DO NOT FIX THE WRONG NUMBER AGAIN!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the number has been successfully deactivated from the MTN network.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the number has been successfully deactivated from the MTN network.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
