SJ
Shirley J

1 reviews | Active since Oct 2010

08 Feb 2015, 08:13

*******ly forced into paying high contract

My contract expired on 14 December 2014. I tried to downgrade my contract to al lower package but was unable to as MTN had my account incorrectly listsed as a company account. I had moved my account into my name in 2013. <br> I sent numerous mails and went into the branches.<br> I was only able to downgrade my account on 25/01/2015 due to the MTN error.<br> I have thus been charged the amount for Procall 1000 until this date.<br> I have used minimal minutes within the limit of the now downgraded package.<br> THIS IS ******* as I am now paying for MTNs error. Must I take legal action - I have consulted a lawyer and MTN is in the wrong , if I take this to court MTN will be liable for all legal costs

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Feb 2015, 10:29
Official
Hello shirdain,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***