1 reviews | Active since Oct 2015
******* UPGRADE OF MTN CONTRACT
Dear Sirs/Mesdames (mail sent today [Email Removed] - ******* upgrade - Reference *** - ***** reference REQ:*** [***7)) I have yet again to query the above! This has been on going since 18 August 2015 with many reminders and requests for the query to be resolved. On 25 August I was requested to send a signed affidavit disputing the ******* upgrade for you to log a ***** request and reverse the upgrade. You advised that the query was logged with ***** on 28 August. I still await confirmation in writing from yourselves that my current contract has been reinstated and the ******* upgrade reversed.<br> I receive many calls weekly, and have since blocked the MTN number, requesting me to increase my data. I should receive one data bundle only per month on my existing contract of 2013, but receive 2? When I speak to various people from MTN, am advised from themselves that a lot of **** numbers and contracts and mails go out regularly to us subscribers and many of the **** numbers we receive in e-mails are not even recorded with MTN's customer care. Just how reliable a company is MTN?
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the ***** department, as per our ***** department this request has to be send to the channel support team due to the upgrade done with Velociti PTY LTD Non MTN store.
We have sent the request now to the Channel support team to assist urgent with the request. We will keep you updated once this has been cancelled.
The account only receive 1 data bundle with the contract we do not pick up any extra data charge to the account or extra data bundle loaded. The SMS received is only notification if you request for this increase.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the ***** department, as per our ***** department this request has to be send to the channel support team due to the upgrade done with Velociti PTY LTD Non MTN store.
We have sent the request now to the Channel support team to assist urgent with the request. We will keep you updated once this has been cancelled.
The account only receive 1 data bundle with the contract we do not pick up any extra data charge to the account or extra data bundle loaded. The SMS received is only notification if you request for this increase.
Kind Regards,
Alice van der Merwe
***