******* Upgrade done without my consent
<p>Dear MTN</p> <p><br />I remember in October 2015 you helped me with my application for a new tablet, which you gave me exceptional service and i really never had a problem. What came to my surprise is that on the 30th of January 2017, a few weeks ago you did an upgrade in my account without my knowledge, how come? How do you do this before this contract is not even due for an upgrade? Now you have extended an account which was supposed to end this year to end in 2 years time. Who will be ***ing this bill, me? How cruel is this? </p> <p><br />How is this explained as i have called MTN more than a hundred times and no one seems to be able to assist me. Which means MTN does not care for their clients. Its like everyone is saying, oh well it happened so what.</p> <p><br />To make matters worse, i am unable to use the number, it was deregistered on my side when this ********** upgrade was done? This means i am being billed for a number that i cant even use, the service that i am not getting. How do you guys explain all this?</p> <p><br />As i have been informed that you did this upgrade. May i ask you to rectify it please immediately and save me from all this. </p> <p><br />This is the number in question ********** 530. Lets hope this was just a mistake ftom your side. Mtn has continued to dissapoint me from the billings that they did in my accouny last year and i thought after paying the nightmare would be over..but noo..they decided to add more frustrations in my life and they upgraded my contract. I am so annoyed!</p> <p><br />Regards</p> <p> </p>