1 reviews | Active since Nov 2015
******* UPGRADE AND OVERCHARGING
Firstly in Feb and Mar I was charged around R7000 for the data I didn't even use. I asked for an investigation, instead I received a threatening SMS saying if I don't pay I'll be blacklisted. They advised me to pay the money while they run their investigations. On the 24th of September 2015, a ********** from MTN *******ly upgraded on my behalf to a very expensive contract. I called them to cancel the process because I didn't know about it. It took them days to get me to the right people who couldn't solve the problem. I'm being sent from pillar to post. They can't tell me who processed the application. Oh I hate MTN, after so many years with them, I can't wait for the two months left to cancel my contract. This was my year of FRUSTRATING NIGHTMARES WITH THIS SO CALLED SERVICE PROVIDER infact they are the ILL-TREATING AND ABUSIVE PROVIDER . But I was wondering how can they satisfy their clients, failing to satisfy their own employees. I feel for them, working for such a horrible company.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell number *** has been converted to pre-paid and the credit has been passed for the late cancellation.
On cell *** the upgrade has been cancelled, this contract will be moved back to the Anytime 200 Top Up and the invoice for November month will be corrected.
*** the url report has been sent to you already 23-3-2015. As per the billing department the charges are valid and the usage has been generated from the sim card.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell number *** has been converted to pre-paid and the credit has been passed for the late cancellation.
On cell *** the upgrade has been cancelled, this contract will be moved back to the Anytime 200 Top Up and the invoice for November month will be corrected.
*** the url report has been sent to you already 23-3-2015. As per the billing department the charges are valid and the usage has been generated from the sim card.
Kind Regards,
Alice van der Merwe
***
Best regards,
