1 reviews | Active since Sept 2016
******* UPGRADE AND ******* DEBIT
<p>MTN *******ly upgraded my data contract which was meant to expire on the 28.10.2016 in August, I lodged a case and submitted affidavits both at the Carlton Centre, Joburg branch and by e-mail and still the ******* upgrade hasn't been stopped and the top up hasn't been reversed, they have now debited my account without my consent an amount of R 642 for something I did not request for. MTN please cancel your damn upgrade and take your hands off my account. MTN ref for the debit:MTN SP A ********** ********** 832</p>
Good Day Shereen Mkhombo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of our ***** helpdesk for resolution. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Shereen Mkhombo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of our ***** helpdesk for resolution. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,