******* upgrade and bad customer service

Good day <br> <br> My request was to cancel my contract and early termination fees is almost R5000! This was when i found out about the ******* upgrade. Somebody in MTN clearly must have done this to their own personal benefit.<br> I believe ***** has taken place due to the following reasons:<br> <br> Firstly, I received no contract for the device as I don't have a device.<br> The only device I have is the Samsung galaxy S3 of which is paid off over a year already.<br> I did not receive any device in June last year.<br> I did not apply for this mentioned device.<br> No security check has taken place.<br> Upgrade taken place without my consent.<br> <br> I emailed and phoned, trying about a month but no response at all. Each time i am transferred to a different department which leads to a dead end. Not one person out of over 10 calls was helpful. I was promised to be called back many times but nothing ever happens. <br> <br> I trust that the above email is the truth and hope it finds you in order. The date and time of event was given to me by customer service. the exact time of day is an estimation<br> <br> Call Reference Number: ***<br> Company: MTN<br> <br> Regards<br> B.A. ***eera<br>