******* Upgrade

<p>I have been through pillar and post with this service provider and i am not sure what to do anymore. The honest truth with MTN is they don’t care about their clients, they only care about debiting for their money every month without resolving the issues at hand. I had an ******* upgrade done in my account on the 30th of January 2017 and my number was automatically deactivated. I have since voiced this with MTN, i follow up every week and nothing has happened. How long should one wait until this has been resolved. How long does one get billed for the service they are not getting. Is this not *****? Is MTN not committing ***** on my account by taking money for the service that they are not providing. Where should one go to get assisted in this regard? I called your call centre again today trying to follow up on this issue only to be told that a Mohammed who was investing my case wrote that it was not an ******* upgrade??? This contract was opened October 2015 and MTN staff member went on to upgrade 2017 January, hello, this account was not yet due for an upgrade. What ****es me off more is that MTN is not calling me or giving me any updates. What kind of service is this, is this how you treat clients who pay you every month?? When will this stop and how does one get assisted?? All you know is sending statements and debiting people’s accounts without any hesitation. MTN is so ***********, every one, their ***** department, including their so called manager Alice van der Merwe. She asked for all my details, my affidavit and since then, nothing has been done. This is the reference i always follow up with, everyday i am told a different story, Req ********** . When will this end? When will MTN find a solution for me as i still need to get this service that i am paying for. MTN is so annoying, so *********** and disgusting service.</p>