******* upgrade

I have two data packages with iPad on 2 year contracts due to expire on 18/12. I decided not to upgrade the devices were still in working order. I wanted to convert the packages to data packages. I called MTN in early Dec and was told that I would have to go into an MTN Store on this date to cancel my current package and convert it to a data only package. I went to the MTN Fourways on 20/12 to be told that I had already been upgraded. Worse still that they had been upgraded to voice packages at the original cost of over R400 per contract.<br> <br> I DID NOT authorise this. I had to contact MTN HO on the 21/12. I had to do an affidavit . I have written confirmation from Boitumelo Maisa, call centre supervisor, confirming receipt and that an investigation would be opened. I also have a reference number. She confirmed in writing that I would have feedback within 5 - 10 days. I have heard nothing. I have followed up 3 x this month and hear that the investigation is still ongoing. I am still being charged for these packages.<br> <br> I am furious and I want this issue to be sorted out ASAP. I have asked for the upgrade documents and MTN cant produce them. This is PURE *****!