*******/Unacceptable Service

Your service levels are absolutely unacceptable and highly unprofessional.<br> <br> Sumunye phone my father on the 26th of August 2015, trying to sell him another contract. He said to her that he would need to speak to my mother as he does not deal with the internet package. <br> <br> He phoned them on the 27th of August to make sure that no order were put through as he did not give any permission. She then told him that cancelling the offer will take 48 hours, however he never accepted an offer. Needless to say he requested her to cancel this.<br> <br> Low and behold my mother started experiencing problems with the router and went to MTN to find out the original package was changed to a 3g per month option. No written consent or signed agreement was provided by my father, the account holder.According to the CPA no changes may be made to a clients contract without a signed document from the client authorizing the service provider to do so. No document was presented to my father nor signed by my father.<br> <br> Please advise on this matter urgently or we will be forced to take legal steps as it is unacceptable to expect from a client to have no internet for more than a week when the error was in fact made by MTN.