******* Subscription and MTN not refunding!

I have contacted MTN several times with my query regarding my data finishing too quickly.

I usually buy 40GB worth of data that lasts me the whole month.

On 20 Aug, I bought a 30GB. By the 27th, the data was already finished. I bought another 30GB ON 27 August and it was finished on the 31st of August. I had to buy another one on the same day and by the 7th of Septmber, it was finished.

This didn't make sense to me as i had spent R3 000 on data and I wasn't even using it as much as i usually do.

Upon further investigation, i realised that I had been *******ly subscribed to a subscription service. I have never subscribed to those services and I don't understand how it was done without my consent.

I enquired on 6 September - reference number ***. I got a response from Temosho Thindisa asking for my details. I rep**** on the 7th of September and I've not heard from MTN since with regards to my query. I tried to both follow-up and resubmit another query.

Please assist as I cannot be spending R3000 on data that already finished and on top of that, it wasn't even my fault. Especially with the COVID situation where the money is tight.