******* subscription
<p>My month to month 'contract' is for data only and my SIM card has been in my modem for the last 4 years I do not put it in a telephone</p> <p> </p> <p>I use it in wifi modem so I don't get all these idiotic MTN sms</p> <p> </p> <p>I queried my account (normally R314 per month fixed) and in April it was R334 and in May R345</p> <p>Turns out MTN *******ly subscribed me to MTNPlay Harves Frenzy at airg.com</p> <p> </p> <p>I have no idea what the hell this **** is as I use the wifi for my work and do not browse web on work computer</p> <p> </p> <p>I want my money back and proof that this service has been unsubscrbed as dialling *141*5# says I am not subscribed to anything ... also I want an email saying this ******* subscriptions will not happen in future as I cannot every week put my SIM in a phone ... I don't have time for that ****</p>
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Replies (2)
MTN South Africa's replyOfficial
20 Jun 2017, 07:07Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We can send a request to the content provider to remove your cell number from their database.
The request has been sent to the content provider to remove your cell number from their data base.
Your unsubscribe has been logged as #***.
For proof requested you need to be in contact with the content provider for assistance and feedback.
Contact WASPA
info (at) waspa.org.za
Tel: ***
Fax: ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply20 Jun 2017, 07:07
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We can send a request to the content provider to remove your cell number from their database.
The request has been sent to the content provider to remove your cell number from their data base.
Your unsubscribe has been logged as #***.
For proof requested you need to be in contact with the content provider for assistance and feedback.
Contact WASPA
info (at) waspa.org.za
Tel: ***
Fax: ***
Kind Regards,
Alice van der Merwe
Best regards,
's updateReviewer Update
20 Jun 2017, 08:27Closing my account - I don't care I hold MTN responsible as I have not been on a website nor has this SIM been in a telephone in over 4 years ... whatever is charged is still ******* as I have not given consent. I use it for work emails on work laptop (with limited access) only via wifi. Not on a a website, explorer or Firefox is not even installed on work computer. This is *****
's update20 Jun 2017, 08:27
Reviewer Update
Closing my account - I don't care I hold MTN responsible as I have not been on a website nor has this SIM been in a telephone in over 4 years ... whatever is charged is still ******* as I have not given consent. I use it for work emails on work laptop (with limited access) only via wifi. Not on a a website, explorer or Firefox is not even installed on work computer. This is *****