******* simswap

I read about loyal MTN customer complaining about unauthorised simswap that lead to massive financial losses. Mtn's response is they are not responsible for access to individual's bank account. Exactly the same happened to me in August 2016...amount involved R100k. I did all the necessary affidavits opening ******** case and present prove. I send paks of the required docs to MTN and received zero response. I went to head office and was told...yes we know about these syndicates but Sir the fact that it resulted in money loss..so sad to bad. But here is email address send it to them they can consider helping you. I did that and receive nothing they ignored it. The question I posed is the following: is it fair to expect MTN to ensure that nobody can get access to my phone and why do not mtn tell customers about the risk. Also every person uses their cellphone for personal and security reasons...is MTN saying they can not guarantee security surely allowing these syndicates to operate is MTN's problem. Has MTN 's processes and security being compromised and do they care at all.. My experience being a customer for 30 years is NO and sad to see many other clients share my view!!<br>